Frequently Asked Questions

When will my order ship?

It will normally taken between 3 and 5 working days to process your order and ship. Your order will be shipped via Royal Mail or courier service. I will send it tracked and signed for, where available. Please allow a further 3 to 5 days for delivery following despatch confirmation. International shipping may take longer.

What are the delivery costs?

For smaller items being delivered in the UK, the shipping costs are calculated during the online checkout process and will be confirmed prior to order placement.

For larger items, I will promptly contact you with a quote for delivery costs, once you have placed your order. If those shipping costs are unacceptable then I would be happy to cancel the order and issue a refund. If you do not confirm acceptance of the quoted shipping costs within 7 days (or if I do not receive payment for delivery within 7 days following your acceptance) I reserve the right to cancel the order. If you prefer, you can contact me prior to placing the order and I would be happy to provide a quote for the shipping costs.

Can I collect items?

Yes. If you would like to collect your items, you can do so for free by selecting the appropriate option in the Shopping Cart.

Can items be shipped internationally?

Yes but please read the section above regarding shipping costs. Please note that you will be responsible for paying all duties, taxes and other fees levied outside of the UK. Furthermore, where shipping costs are agreed with you after order placement, I will not ship until I have received payment for the agreed costs from you.

How will I know when my item has shipped?

You will receive an e-mail informing you that the order has shipped.   If you have any concerns regarding shipping, feel free to contact me.

Can items be returned?

Items can be returned if they are damaged or incorrect. I will refund the cost of the item and the shipping costs as long as the items are returned within 30 days, are unused and are in the original packaging (unless that packaging is damaged in which case the items should be packed in a manner that will ensure they are safely shipped back to me). Prior to returning any items, please do contact me at georginasmithreliefs@gmail.com so that we can discuss any issues and hopefully find a solution. 

If the items are not damaged or incorrect but you decide that you no longer want them, then I accept returns as long as you email me within 14 days of receiving the items and then return the items in their original packaging within 14 days following the date of your email. Following receipt of the item, I will refund the price for the item (but not the shipping costs). I can only provide a refund if the items are unused and undamaged upon their return.

Please note that I do not accept liability for shipping loss or damage of returned goods.

Where you are eligible for a refund, I will credit the card or account which you used to purchase the items.

This does not affect your statutory rights.

Can I pay in instalments?

Yes, I am always happy to discuss payment in instalments. Where we have agreed that payments may be made in instalments, we will agree the dates and values of each instalment in advance in writing. Any shipping costs will be added to the first instalment. Upon payment of the first instalment, I will deliver the items to you. You will own the items only once all payment instalments have been received by me in full. If you fail to pay any of the instalment by the agreed dates then, upon my request in writing, you must return the items to me immediately. I will then refund any advance payments, provided that the items are not damaged in any way. If the items are damaged, I reserve the right to recover the full price of the painting.

Do you frame originals/prints

Most of my original paintings are already framed by a professional framer. If this is the case, this will be explained in the description of the painting in my online shop. They are framed in an open fronted tray/box frame without glass. If this is the case, this will be explained in the description of the painting in my online shop. All prints are sold unframed. If you wish to purchase a framed print then please let me know via email at georginasmithreliefs@gmail.com and we can discuss your requirements and I can advise or get a quotation for you.